PROVIDING HIGH VISIBILITY AND AVAILABILITY ACROSS YOUR ZEBRA SOLUTION
With Zebra OneCare you choose the service level you need with our Premier service being fully customisable, allowing you to create a package that meets the unique needs of your business.
If it's broken, we'll fix it. We make it fast and easy — anytime of day or night.
And our experts speak your language — with 17 languages, we're ready to support associates in just about every corner of the world.
ESSENTIAL
This foundational service offers comprehensive coverage that includes:
- Technical support available during your local business hours.
- 3-day turnaround time on repairs.
- Device Diagnostics Service: This feature allows you to detect WLAN connectivity, memory and battery issues on mobile computers to help you triage problems.
- Repair Services Dashboard: Web-based tool that enables a series of reports that analyse repair, replacement and Technical Support status for Products under Contract.
Features
- Type: On-site
- Service type: Next Business Day
- Next Business Day (NBD): Yes
- Repair time: 72 h
- Service time (hours x days): 9x5
- Number of years: 1 year(s)
- Web support: Yes
- On-site support: Yes
- Troubleshooting: Yes
- Compatibility: 110Xi4, 140Xi4, 170Xi4